Manage your returns online: Online Returns Center
Customer Service is located in our US office in Richmond, Virginia. We are open Monday - Friday from 8:30am - 4:30pm Eastern. We are closed most major US holidays, so you may experience a delay in response over weekends or holidays. Email us anytime with account, or order related questions. We will return your email during our normal business hours
Phone: Because we are a small business, we do not have customer phone support available outside of our normal business hours. If you email or message us with your phone number and request us to call you, we will do so as soon as we are able.
Thank you for your understanding and for being our customer!
Or fill out the contact form below to inquire about carrying Stegmann Clogs in your store:
As of September 2019 Stegmann is now offering American (medium) Fit in all wool styles and Euro (wide) Fit in women’s wool clogs in select styles.
American (Medium) Fit - Our American Fit is a Medium (B) width clog and runs true to size, so we recommend you order your regular shoe size. This fit is similar to what you may be familiar with from the 90’s and early 2000’s Stegmann wool clogs.
Euro (Wide) Fit - Our Euro fit is a Wide Width (D) clog and runs large. If you have wide feet, need extra room in your shoes, or plan to wear thick socks, you might prefer our European width. If you have wide feet you should order your normal size; women with medium feet should size down a half size as they do run large. For the last several years, this is the only width that has been available from Stegmann in the USA. This clog is felted using a European last that results in a more spacious fitting clog.
Our Men’s wool clogs run true to size, but we recommend sizing down a half size for narrow feet.
Our leather clogs fit true to size and will loosen only slightly with wear. Leather is available in US Whole sizes only. If you are between sizes we recommend sizing up. If you prefer a very snug fit or have a narrow foot you may consider sizing down.