Manage your returns and exchanges online here: Returns & Exchanges
Customer Service is located in our US office in Richmond, Virginia. We are open Monday - Friday from 8am - 5pm Eastern. We are closed most major US holidays, so you may experience a delay in response over weekends or holidays. Email us anytime with account, or order related questions. We will return your email during our normal business hours
Phone: Because we are a small business, we do not have customer phone support available outside of our normal business hours. If you email us with your phone number and request us to call you, we will do so as soon as we are able.
Thank you for your understanding and for being our customer!
Or fill out the contact form below to inquire about carrying Stegmann Clogs in your store:
**Current sizing for wool may be different than in the past, please check for your correct size before ordering**
Stegmann wool felt clogs are felted on a European last, which results in a more generous fit. They will also loosen slightly with long term wear as the felt compresses. The Stegmann clogs of today may be wider than styles you have bought in the past.
Our leather clogs fit true to size and will loosen only slightly with wear. Leather is available in US Whole sizes only. If you are between sizes we recommend sizing up. If you prefer a very snug fit or have a narrow foot you may consider sizing down.
If you're looking to replace an older pair of Stegmann Clogs with the same size, we've provided all of the sole dimensions for you below. Many of our loyal, long time customers tell us the fit has changed a bit over the years, so we provided these charts so you can be certain you're getting the same size clogs as the old pair you love. Simply measure the widest and longest points on the bottom of the shoe to match with our measurements. As a rule: when in doubt, size down in wool felt, and size up in leather.