Manage your returns online: Online Returns Center
Customer Service is located in our US office in Richmond, Virginia. We are open Monday - Friday from 8:30am - 4:30pm Eastern. We are closed most major US holidays, so you may experience a delay in response over weekends or holidays. Email us anytime with account, or order related questions. We will return your email during our normal business hours
Phone: Because we are a small business, we do not have customer phone support available outside of our normal business hours. If you email or message us with your phone number and request us to call you, we will do so as soon as we are able.
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Our sizing recommendations are based on measurements, customer feedback and our own staff's experience wearing our shoes.
Stegmann is now offering American (medium) Fit in all wool styles and Euro (wide) Fit in women’s wool clogs in select styles.
Styles with Medium Fit available: Women's 108, Essenz, EcoWool(see below), WoolFlex
Styles with Euro Fit available: Women's 108, WoolFlex
Men's wool clogs are "Euro fit" - it's a unisex European width that runs true to size for Men.
These clogs run large. For Women, we recommend sizing down 1/2 size for socks, and 1 full size for barefoot wear(recommended). Men's runs about a 1/2 size large.
Our Men’s wool clogs run true to size, but we recommend sizing down a half size for narrow feet.
The Liesl fits like a traditional women's dress shoe and does not have the same fit profile as our clogs. Order your normal dress shoe size. Some women found this style runs a bit large as it is soft and flexible. It is medium width, but can accommodate a wider foot. We recommend ordering your normal size, or sizing down if between sizes. For wider feet, order your normal size, or size up. Will loosen slightly with wear.
The Liesl fits like a traditional women's dress shoe and does not have the same fit profile as our clogs. Order your normal dress shoe size. Runs true to size and is medium width with a generous toe box. We recommend ordering your usual size, or sizing up if between sizes. Will loosen slightly with wear.
All Stegmann leather clogs are medium width and fit more snugly than our wool clogs. They have a wide toe box that is consistent with the way clogs are meant to fit. Men's run true to size, size up if between sizes.
Our Women's leather clogs run a bit small and will loosen only slightly with wear. If you are between sizes we recommend sizing up. If you prefer a very snug fit or have a narrow foot you may consider sizing down. Size up if you plan to wear socks.
Leather is available in US Whole sizes only.