Returns, Exchanges, and Shipping - Stegmann Clogs

Returns, Exchanges, and Shipping

Click HERE to initiate a return  
You'll need your order # and the email used when the order was placed.

If you have questions about your order or a product email us at: support@stegmannusa.com

Shipping Policies 

We offer free shipping and free returns within the Continental United States. Shipping to Alaska and Hawaii may incur additional fees based on weight.  

We do not currently ship to Canada but please check back as we are hoping to change that soon. We do not ship international orders. 

Exchanges

Please place a new order for your preferred color or size, then start a return for your unwanted pair.

Returns

We are committed to providing a quality experience for our customers. If you are not satisfied with the item you purchased you can send it back for a refund within 60 days. All returns must be unworn, and in original condition. Refunds will be processed after returns are received and inspected.  

Refused orders

If an order is refused by the customer the original shipping cost and return freight will be subtracted from the credit when the item is returned to us.

Our Warranty

We guarantee against material and/or manufacturers defects for six months with valid proof of purchase. Clogs are not guaranteed against normal wear and tear. Our clogs are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever. If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location. Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or directly to Stegmann USA via email at support@stegmannusa.com.

 

 Thank you! 

 - Stegmann USA 

Stegmann Box

Good things come in brown boxes!