You'll need your order # and the email used when the order was placed.
GENERAL RETURN POLICY:
Please place a new order for your preferred color or size, then start a return for your unwanted pair.
We are committed to providing a quality experience for our customers. If you are not satisfied with the item you purchased you can send it back for a refund within 60 days. All returns must be unworn, and in original condition. Refunds will be processed after returns are received and inspected.
If Rush Shipping is available at checkout it is variable by shipping destination with zone based rates and is subject to UPS terms and conditions. Orders placed before Noon Eastern will ship the same day. Orders placed after Noon Eastern will ship the following business days (Monday-Friday).
Shipping speed is determined by UPS terms and observed business days. Please note: UPS does not offer weekend or holiday delivery. Rush shipping and 2 Day Delivery are not guaranteed by the StegmannUSA and are subject to UPS terms and limitations. Refunds will not be provided if order did not arrive in the expected time frame due to UPS terms.
CONTINENTAL U.S. SHIPPING & RETURNS:
For clog purchases: Stegmann offers Free UPS or USPS outbound shipping and returns within the Continental U.S. Expedited shipping may be available at a surcharge if offered.
Orders placed before Noon(12pm) Eastern will ship the same day. Orders placed after Noon(12pm) Eastern will ship the following business day (Monday-Friday, excluding major US holidays).
Returns can be processed online and will ship back to us via UPS. Returns for the Contentinental US can be managed here:https://www.stegmannusa.com/a/returns or through the button above.
Stegmann reserves the right to charge shipping and/or returns shipping on lower value items such as sale items and accessories.
SHIPPING TO CANADA:
Stegmann ships to Canada via UPS or USPS. Outbound shipping costs from the US to Canada will be paid by Stegmann.
NOTE - For Canadian shipments, payment of any duties, taxes or additional fees is the responsibility of the recipient/customer, and these fees may be collected at the time of delivery.
CANADIAN RETURNS & EXCHANGES:
PLEASE NOTE: ALL return shipping costs as well as any related duties, fees or taxes are the responsibility of the Customer/Return requester. If any shipments are delivered to Stegmann with a balance due, these fees may be deducted from any refund balance due to the customer.
Ship Returns To:
11234 Air Park Road
Ashland, VA 23005 USA
SHIPPING TO ALASKA, HAWAII, APO/FPO:
Stegmann offers Free outbound shipping to Alaska, Hawaii, and APO/FPO addresses.
ALASKA, HAWAII, APO/FPO RETURN & EXCHANGES:
NOTE - ALL return shipping costs as well as any related duties, fees or taxes are the responsibility of the Customer/Return requester.
If the Stegmann USA return portal above (not recommended) is used to create a shipping label, the full amount will be deducted from any refund balance due. Cheaper return rates can be found at your local Post Office.
If any shipments are delivered to Stegmann with a balance due, these fees may be deducted from any refund balance due to the customer.
Ship Returns To:
11234 Air Park Road
Ashland, VA 23005 USA
*Note: Orders outside the Continental U.S. such as Hawaii, Alaska, APO/FPO, Canada may take longer based on address. Expedited shipping is only available within the Continental US.
If an order is refused by the customer the original shipping cost and return freight will be subtracted from the credit when the item is returned to us.
Coupons and discount codes are active and applicable during the disclosed time period. Discounts and coupons cannot be combined at checkout. If an automatic discount is applied, another discount cannot be added. Discounts can not be applied retroactively to past purchases. Discounts cannot be applied to shipping or taxes. If a discount code was incorrectly applied, you may contact customer service for an adjustment within 3-5 business days. If an exchange is requested for an item bought at a discount, the new item may be discounted to reflect the original promotion price at the discretion of Stegmann Clogs.
We guarantee against material and/or manufacturers defects for six months with valid proof of purchase. Clogs are not guaranteed against normal wear and tear. Our clogs are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever. If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location. Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or directly to Stegmann USA via email at firstname.lastname@example.org.
- Stegmann USA
Good things come in brown boxes!
As of September 2019 Stegmann is now offering American (medium) Fit in all wool styles and Euro (wide) Fit in women’s wool clogs in select styles.
American (Medium) Fit - This fit is similar to what you may be familiar with from the 90’s and early 2000’s Stegmann wool clogs. Our American Fit is a Medium (B) width clog and runs true to size for most. Please make note of the custom fit tips in blue on each product page. They will provide more specific information on fit and a summary of feedback from our customers.
Euro (Wide) Fit - Our Euro fit is a Wide Width (D) clog and runs large. If you have wide feet, need extra room in your shoes, or plan to wear thick socks, you might prefer our European width. If you have wide feet you should order your normal size; women with medium feet should size down a half size as they do run large. For the last several years, this is the only width that has been available from Stegmann in the USA. This clog is felted using a European last that results in a more spacious fitting clog.
Our Men’s wool clogs run true to size, but we recommend sizing down a half size for narrow feet.
Our leather clogs fit true to size and will loosen only slightly with wear. Leather is available in US Whole sizes only. If you are between sizes we recommend sizing up. If you prefer a very snug fit or have a narrow foot you may consider sizing down.