Click HERE to initiate a return
You'll need your order # and the email used when the order was placed.
If you have questions about your order or a product email us at: firstname.lastname@example.org
We offer free shipping and free returns within the Continental United States. Shipping to Alaska and Hawaii may incur additional fees based on weight.
We do not currently ship to Canada but please check back as we are hoping to change that soon. We do not ship international orders.
Please place a new order for your preferred color or size, then start a return for your unwanted pair.
We are committed to providing a quality experience for our customers. If you are not satisfied with the item you purchased you can send it back for a refund within 60 days. All returns must be unworn, and in original condition. Refunds will be processed after returns are received and inspected.
If an order is refused by the customer the original shipping cost and return freight will be subtracted from the credit when the item is returned to us.
We guarantee against material and/or manufacturers defects for six months with valid proof of purchase. Clogs are not guaranteed against normal wear and tear. Our clogs are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever. If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location. Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or directly to Stegmann USA via email at email@example.com.
- Stegmann USA
Good things come in brown boxes!
As of September 2019 Stegmann is now offering American (medium) Fit in all wool styles and Euro (wide) Fit in women’s wool clogs in select styles.
American (Medium) Fit - Our American Fit is a Medium (B) width clog and runs true to size, so we recommend you order your regular shoe size. This fit is similar to what you may be familiar with from the 90’s and early 2000’s Stegmann wool clogs.
Euro (Wide) Fit - Our Euro fit is a Wide Width (D) clog and runs large. If you have wide feet, need extra room in your shoes, or plan to wear thick socks, you might prefer our European width. If you have wide feet you should order your normal size; women with medium feet should size down a half size as they do run large. For the last several years, this is the only width that has been available from Stegmann in the USA. This clog is felted using a European last that results in a more spacious fitting clog.
Our Men’s wool clogs run true to size, but we recommend sizing down a half size for narrow feet.
Our leather clogs fit true to size and will loosen only slightly with wear. Leather is available in US Whole sizes only. If you are between sizes we recommend sizing up. If you prefer a very snug fit or have a narrow foot you may consider sizing down.