Shipping, Returns and Terms - Stegmann Clogs

Shipping, Returns and Terms

For Returns within the Continental US only:

You'll need your order # and the email used when the order was placed.

If you have questions about your order or a product email us at: support@stegmannusa.com

GENERAL RETURN POLICY:

Exchanges

Please place a new order for your preferred color or size, then start a return for your unwanted pair.

Returns

We are committed to providing a quality experience for our customers. If you are not satisfied with the item you purchased you can send it back for a refund within 60 days. All returns must be unworn, and in original condition. Refunds will be processed after returns are received and inspected.  

Returns for Clearance Items

Items marked as 'Clearance' in the title are Not eligible for Free Return Shipping. Free outbound shipping will be offered unless otherwise noted on the product page. If a return is placed for a Clearance item, a $10 return shipping fee will be deducted from the order refund. 

RUSH SHIPPING

If Rush Shipping is available at checkout it is variable by shipping destination with zone based rates and is subject to UPS terms and conditions. Orders placed before Noon Eastern will ship the same day. Orders placed after Noon Eastern will ship the following business days (Monday-Friday).

Shipping speed is determined by UPS terms and observed business days. Please note: UPS does not offer weekend or holiday delivery. Rush shipping and 2 Day Delivery are not guaranteed by the StegmannUSA and are subject to UPS terms and limitations. Refunds will not be provided if order did not arrive in the expected time frame due to UPS terms. 

CONTINENTAL U.S. SHIPPING & RETURNS:

For clog purchases: Stegmann offers Free UPS or USPS outbound shipping and returns on most items within the Continental U.S. Expedited shipping may be available at a surcharge if offered.

Orders placed before Noon(12pm) Eastern will ship the same day. Orders placed after Noon(12pm) Eastern will ship the following business day (Monday-Friday, excluding major US holidays).

Returns can be processed online and will ship back to us via UPS. Returns for the Contentinental US can be managed here:https://www.stegmannusa.com/a/returns or through the button above. 

Stegmann reserves the right to charge shipping and/or returns shipping on lower value items such as sale items and accessories. 

SHIPPING TO CANADA:

Stegmann ships to Canada via UPS or USPS. Outbound shipping costs from the US to Canada will be paid by Stegmann.

NOTE - For Canadian shipments, payment of any duties, taxes or additional fees is the responsibility of the recipient/customer, and these fees may be collected at the time of delivery.

CANADIAN RETURNS & EXCHANGES:

PLEASE NOTE: ALL return shipping costs as well as any related duties, fees or taxes are the responsibility of the Customer/Return requester. If any shipments are delivered to Stegmann with a balance due, these fees may be deducted from any refund balance due to the customer.

Ship Returns To:

Stegmann Returns

11234 Air Park Road

Ashland, VA 23005 USA

SHIPPING TO ALASKA, HAWAII, APO/FPO:

Stegmann offers Free outbound shipping to Alaska, Hawaii, and APO/FPO addresses.

ALASKA, HAWAII, APO/FPO RETURN & EXCHANGES:

NOTE - ALL return shipping costs as well as any related duties, fees or taxes are the responsibility of the Customer/Return requester. 

If the Stegmann USA return portal above (not recommended) is used to create a shipping label, the full amount will be deducted from any refund balance due. Cheaper return rates can be found at your local Post Office. 

If any shipments are delivered to Stegmann with a balance due, these fees may be deducted from any refund balance due to the customer.

Ship Returns To:

Stegmann Returns

11234 Air Park Road

Ashland, VA 23005 USA

*Note: Orders outside the Continental U.S. such as Hawaii, Alaska, APO/FPO, Canada may take longer based on address. Expedited shipping is only available within the Continental US. 

Refused orders

If an order is refused by the customer the original shipping cost and return freight will be subtracted from the credit when the item is returned to us.

DISCOUNTS, SALES & PROMOTIONS

Coupons and discount codes are active and applicable during the disclosed time period. Discounts and coupons cannot be combined at checkout. If an automatic discount is applied, another discount cannot be added. Discounts can not be applied retroactively to past purchases. Discounts cannot be applied to shipping or taxes. If a discount code was incorrectly applied, you may contact customer service for an adjustment within 3-5 business days. If an exchange is requested for an item bought at a discount, the new item may be discounted to reflect the original promotion price at the discretion of Stegmann Clogs. 

Free Shipping

Free shipping is provided for most items. Shipping may be charged for some items and will be indicated during the checkout process. Free shipping and shipping charges are at the sole discretion of Stegmann USA. 

Clearance Items 

Items marked as 'Clearance' in the title are Not eligible for Free Return Shipping. Free outbound shipping will be offered unless otherwise noted on the product page. If a return is placed for a Clearance item, a $10 return shipping fee will be deducted from the order refund. 

Final Sale

All Final Sale items will be indicated as such in the product name. A disclosure that the item is marked as Final Sale is also located within the product page on Stegmannusa.com. An item purchased with Final Sale indicated is not eligible for return or exchange for any reason. Any known defects are listed on the product page. Failure to understand that the item was Final Sale, or lack of awareness that the item was Final Sale does not constitute an eligible reason for a return or exchange. 

Our Warranty

We guarantee against material and/or manufacturers defects for six months with valid proof of purchase. Clogs are not guaranteed against normal wear and tear. Our clogs are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever. If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location. Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or directly to Stegmann USA via email at support@stegmannusa.com.

 

 Thank you! 

 - Stegmann USA 

Stegmann Box

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