Returns, Exchanges, and Shipping

Click HERE to initiate a return or exchange. 
You'll need your order # and the email used when the order was placed.

If you have questions about your order or a product email us at: support@stegmannusa.com

Shipping Policies 

We offer free shipping and up to 2 free exchanges within the Continental United States. Shipping to Alaska and Hawaii may incur additional fees based on weight.  

We do not currently ship to Canada but please check back as we are hoping to change that soon. We do not ship international orders. 

Exchanges

If an exchange is required, the replacement item will be sent once the original is received. If the item is needed sooner, please place a new order for the replacement. The original item will be credited back to the original form of payment upon receipt. StegmannUSA will cover the return and outbound shipping cost for first and second time exchanges.

Returns

We are committed to providing a quality experience for our customers. If you are not satisfied with the item you purchased you can send it back for a refund within 60 days. For a return, $7.95 in return shipping will be deducted from the refund.    

Refused orders

If an order is refused by the customer the original shipping cost and return freight will be subtracted from the credit when the item is returned to us.

Our Warranty

We guarantee against material and/or manufacturers defects for six months with valid proof of purchase. Clogs are not guaranteed against normal wear and tear. Our clogs are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever. If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location. Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or directly to Stegmann USA via email at support@stegmannusa.com.

 

 Thank you! 

 - Stegmann USA 

Stegmann Box

Good things come in brown boxes!

Size Guide

**Current sizing for wool may be different than in the past, please check for your correct size before ordering**

Stegmann wool felt clogs are felted on a European last, which results in a more generous fit. They will also loosen slightly with long term wear as the felt compresses. The Stegmann clogs of today may be wider than styles you have bought in the past.

Wool Clogs Size Recommendations:

 

Leather Clog Size Recommendations:

Our leather clogs fit true to size and will loosen only slightly with wear. Leather is available in US Whole sizes only. If you are between sizes we recommend sizing up. If you prefer a very snug fit or have a narrow foot you may consider sizing down. 

 

  Old vs New Clog Dimensions:

If you're looking to replace an older pair of Stegmann Clogs with the same size, we've provided all of the sole dimensions for you below. Many of our loyal, long time customers tell us the fit has changed a bit over the years, so we provided these charts so you can be certain you're getting the same size clogs as the old pair you love. Simply measure the widest and longest points on the bottom of the shoe to match with our measurements. As a rule: when in doubt, size down in wool felt, and size up in leather.