Frequently Asked Questions - Stegmann Clogs

Frequently Asked Questions and Answers

About our Clogs

Yes, and they're also so much more! They are multipurpose wool comfort shoes. How you enjoy them depends on you! Many of our customers wear their Stegmann wool clogs as supportive slippers and house shoes as well as street shoes. They can be worn both indoors and outdoors, and are the perfect shoes to keep by the front door for convenience.

Uppers: Our wool uppers are all handmade in Austria from a variety of colored and natural wools. The Wool uppers are constructed the same for each wool style. They are felted by hand around a shoe last, resulting in a luxuriously thick, totally seamless wool upper. There are no internal seams or tags inside the shoe. 

Soles: The major differences between our wool clog styles are the sole material. We offer a cork/latex blend sole that provides medium support and medium cushioning. Our Poly (Woolflex) sole provides medium support and soft cushioning with more flexibility

Widths: In our Euro Fit, The Women's 108 and WoolFlex styles the toe box is generously shaped and can accommodate a range of foot profiles, making these clogs appropriate for wide feet, and for women with painful or irritating foot problems. Our American fit is a women's medium width clog that is appropriate for medium and narrow feet. They run true to size. 

Our wool clogs should fit somewhat snugly upon arrival and they will loosen slightly with time and wear.  

Our most popular style. A Merino wool blend in a variety of colors. The Original 108 is best worn as a supportive house shoe, an office clog or a casual slip on shoe. Because it has a full wool upper it is comfortable to wear barefoot. The wool lining underfoot adds additional cushioning. The natural cork/latex sole has shaped support built in and is a relatively firm shoe with excellent foot support. It provides the least amount of flex of all our soles, with prominent toe bar/toe support, medium arch support and medium metatarsal support.

As of September 2019 - Stegmann is now offering American (medium) Fit in all wool styles and Euro (wide) Fit in women’s wool clogs in select styles. 

American (Medium) Fit - Our American Fit is a Medium (B) width clog and runs true to size, so we recommend you order your regular shoe size. This fit is similar to what you may be familiar with from the 90’s and early 2000’s Stegmann wool clogs. 

Euro (Wide) Fit - Our Euro fit is a Wide Width (D) clog and runs large. If you have wide feet, need extra room in your shoes, or plan to wear thick socks, you might prefer our European width. If you have wide feet you should order your normal size; women with medium feet should size down a half size as they do run large. For the last several years, this is the only width that has been available from Stegmann in the USA. This clog is felted using a European last that results in a more spacious fitting clog.

Similar to our Original 108, with a black Polyurethane sole. This sole is more flexible in the toe box area than our Cork/Latex. It has strong midsole support and minimal flex through the mid-foot. This sole provides the most pronounced arch, and metatarsal support, with a lower profile toe bar/to support. It is our most cushioning sole and will absorb significant pressure to help alleviate joint pain. The Polyurethane sole is weather proof and wipes off easily.

As of September 2019 - Stegmann is now offering American (medium) Fit in all wool styles and Euro (wide) Fit in women’s wool clogs in select styles. 

American (Medium) Fit - Our American Fit is a Medium (B) width clog and runs true to size, so we recommend you order your regular shoe size. This fit is similar to what you may be familiar with from the 90’s and early 2000’s Stegmann wool clogs. 

Euro (Wide) Fit - Our Euro fit is a Wide Width (D) clog and runs large. If you have wide feet, need extra room in your shoes, or plan to wear thick socks, you might prefer our European width. If you have wide feet you should order your normal size; women with medium feet should size down a half size as they do run large. For the last several years, this is the only width that has been available from Stegmann in the USA. This clog is felted using a European last that results in a more spacious fitting clog.

Our Leather Clogs with a Cork sole are made in Portugal from genuine chrome free leather. They are fully leather lined and feature our Stegmann cork & latex support sole with anatomically shaped arch, metatarsal and toe support. The footbed is made from sustainably sourced cork and natural latex. These styles have been updated with a removable leather lined foam & cork insole.

Our Leather Clogs with a Cork sole are made in Portugal from genuine chrome free leather. They feature our Stegmann Sport sole with anatomically shaped arch, metatarsal and toe support. The footbed is made from sustainably sourced natural rubber, and many styles include a recycled cork & rubber blend. These styles have been updated with a removable foam & cork insole. The Sport sole is recommended for outdoor use as it is water resistant. Due to the sturdy construction of Sport clog styles, they are a bit heavier than our traditional cork sole clogs. 

I have foot problems. Which is the best style for?

Any of our wool clogs will be comfortable with bunions. If you need a wide shoe, you may want to try ordering your regular shoe size in either the Original 108 or WoolFlex in the Euro (wide) fit. If toe bars irritate your feet, the WoolFlex (Polyflex) sole will have the lowest profile toe support. 

The Euro fit will have a slightly wider toe box than the American fit, but it also runs wide, so if you have a narrow foot the American fit is a good choice. If you have a medium width foot, we recommend sizing down 1/2 size in the Euro fit. If you have a wide foot, we recommend you order your normal size in the Euro fit. 

What to look for in a shoe if you are suffering from plantar fasciitis:

Minimal Midsole Flex – You want the midsection of the shoe to not bend or twist significantly

Moderate Toe Box Flex – The toes should be allowed to bend slightly in the shoe

Strong Arch Support – You want firm support with minimal bend or flex in the arch.

For plantar fasciitis we can proudly say that because of the way our soles are constructed, we can recommend any style of Stegmann shoe to help relieve plantar fascia pain. 

Our Wool Clogs with cork soles will have the least flex while still offering cushioned medium/firm support and will be the best option for plantar fascia pain. 

We recommend the Original 108, Essenz and WoolFlex in that order. 

All of our clogs can be recommended for low or fallen arches, depending on your foot profile. Our Original 108 clogs have been found by many customers to be very comfortable, and others tell us they are too firm for their fallen arches. Our WoolFlex clogs are the softest sole option, and have medium arch support, and while many customers with arch pain rave about them, others say they have find them to have too much arch support. Our leather clogs have the lowest profile arch support and are narrower over the top of the foot, so some customer with fallen arches have found them to be a wonderful fit. 

We can recommend all of our wool clogs for high arches as they are cut generously over foot and are soft and flexible. The Euro Fit wool clogs will offer the most generous fit. Our leather clogs are tighter over the top of the foot and may not accommodate a high arch comfortably.

For this you need a shoe that won’t press down and has a wide and accommodating toe box and will allow minimal range of motion of the toe. Our Original 108, and Essenz clogs are perfect for this type of toe pain. The toe box is generously cut, the wool is soft and will not put excessive pressure on toes and the footbed does not flex significantly.  

Clog Care

We recommend a gentle soap and warm water. Spot clean your wool clogs only and never submerge them in water. Soaking your wool clogs may result in the wool shrinking or in weakening of the sole adhesive. Keep your wool looking fresh by brushing them occasionally with a wool care brush. We sell one specifically for Stegmann Clogs here

Absolutely! 

All of our clogs can be worn both indoors and outdoors. We don't recommend wearing our wool clogs in heavy rain or snow as they are not machine washable and are difficult to clean if they become muddy. Our cork soles are more porous than the rubber or poly soles and may benefit from applying a cork sealer prior to wearing them outside. We sell one specifically for Stegmann Cork Clogs here

No. Stegmann Clogs are not machine washable nor machine dryable. Spot clean only, shape and set out to air dry. Excessive moisture or water will damage and/or reshape wool products, so apply water to clean only as needed. 

This can happen over time, or as a result of exposure to moisture. We recommend rubber cement to reattach them. Barge makes a good one. Apply the adhesive to the rubber or cork footbed, then press the upper down firmly with your hand and hold for several seconds.

Finding the Right Size and Fit

Check our size guide page for size recommendations by style.

We don’t use EU sizing, as our clogs have been sized for US size and fit specifications.

Stegmann leather clogs run true to size and come in full sizes only. If you are between sizes we recommend sizing up as they do run a bit small. They are fully leather lined unless otherwise noted and the footbed is built with lower profile arch and foot support than our wool versions. They are constructed to fit a bit narrower as well, and will be snugger around the foot due to the nature of it being a street shoe style vs a house shoe.

Returns and Exchanges

Returns: We offer free returns and you can print your own return shipping label on online. Start a Return Here

Your return must be unworn and in original condition to be eligible for a refund.

Exchanges: If you want a different item, we recommend you reorder the preferred color and size, then start a return for your unwanted pair. Start a Return Here

Placing an Order

We are in dozens of retailers around the country. To find the closest retailer, check out our Store Locator.

Absolutely. We use Shopify to process payments through our website and they are certified Level 1 PCI compliant. Our staff and customer service agents cannot see your credit card information. Your financial data is all managed and maintained by Shopify and its secure payment gateway. 

Yes, you can. In order to place a phone order you will need to request a customer service agent to call you. This helps us prevent fraud. Email us at support@stegmannusa, tell us your phone number, first and last name, and make a note that you’d like place a phone order. Someone will call you within 1-2 business days.

Shipping

We offer free ground shipping within the continental US, unless noted in cart

Alaska & Hawaii orders will have a $30 flat rate shipping charge applied.

Yes, during the holidays we offer Rush shipping.

Sorry, we do not ship internationally or to US military locations overseas.

We can ship to Canada for a surcharge, but due to export tariffs we cannot process returns or exchanges from Canada. Any items ordered and shipped to Canada are final sale. If you wish to ship an order to Canada please contact our customer service department to place an order in person. Email support@stegmannusa.com to place an order to Canada.

Customer Accounts

We recommend setting up a customer account using the email address you have used to place your orders. You can access the "LOG IN" page, in the top right of our website homepage under the ACCOUNT drop down menu.

Rewards Program

In order to become a member of our Clog Club Rewards program you will need to sign up for a customer account. You may then opt in to our Rewards program. Both of these Sign Up screens are accessible in the top right of our website home page.

You earn points that can be redeemed for product discounts. You earn points in a variety of ways: buying products, leaving reviews, following us on social, sharing with your friends, etc.

To view your Rewards balance and available Rewards, you must 1) Login to your Stegmann customer account via the "Account" drop menu. 2.) Click on the Rewards link in the Account drop down menu to view your personal rewards Dashboard. 

Sorry, we cannot merge accounts with different email addresses. Please make sure to use the same email each time you sign in or place an order.