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Frequently Asked Questions and Answers

About our clogs

Stegmann has been making wool clogs since 1888, so we've had plenty of time to get it right. Each Stegmann wool clog is crafted by hand at our facility in Tirol, Austria. The wool uppers are created using a felting method unique to Stegmann. Our secret felting method allows us to create a single piece wool upper that has no seams or stitching. None of our competitors can do this - they use sheets of felt and sew them together, leaving exposed stitching that can rub and irritate your feet when wearing clogs barefoot.

Stegmann uses only supportive and cushioning soles, so no matter which clogs you choose you can be confident they will cradle and support your feet.

Yes, and they're also so much more! They are multipurpose wool comfort shoes. How you enjoy them depends on you! Many of our customers wear their Stegmann wool clogs as supportive slippers and house shoes as well as street shoes. They can be worn both indoors and outdoors, and are the perfect shoes to keep by the front door for convenience.

Please consult our Wool Clog Buying Guide for a deeper look into the differences and benefits of each style of Stegmann Wool Clog.

Uppers: Our wool uppers are all handmade in Austria from a variety of colored and natural wools. The Wool uppers are constructed the same for each wool style. They are felted by hand around a shoe last, resulting in a luxuriously thick, totally seamless wool upper. There are no internal seams or tags inside the shoe. 

Soles: The major differences between our wool clog styles are the sole material. We offer a cork/latex blend sole that provides medium support and medium cushioning. Our Poly (Woolflex) sole provides medium support and soft cushioning with more flexibility

Widths: In our Euro Fit, The Women's 108 and WoolFlex styles the toe box is generously shaped and can accommodate a range of foot profiles, making these clogs appropriate for wide feet, and for women with painful or irritating foot problems. Our American fit is a women's medium width clog that is appropriate for medium and narrow feet. They run true to size. 

Our wool clogs should fit somewhat snugly upon arrival and they will loosen slightly with time and wear.  

Yes, our clogs have an anatomically contoured sole that provides arch support, a heel cup, toe bar and a metatarsal pad to help support the foot and allow it to spread naturally inside the shoe. See our Wool Clog Buying Guide for more details.

Finding the right pair for you

We surveyed over 1000 Stegmann Clog customers and regular wearers about their foot pain. They told us which clogs they recommend for each foot challenge. Check out our Pain Relief Guide And Survey to see what they had to say.

Podiatrists recommend Stegmann clogs for general pain relief and foot support.

Each product has individual sizing recommendations. Please consult the product page and look for Sizing & Fit guidelines for the specific shoe you are shopping for. We do not use a standardized size guide.

We do not use a standardized size guide for all our shoes, so it would be inaccurate to try to map our sizing to EU sizing. While some styles may come marked with an EU size, we recommend using our sizing recommendations for each unique style.

Check out our buying guide and take our quiz for personalized product recommendations!

Orders, Shipping, Returns & Exchanges

Yes! We offer free UPS ground shipping for every order over $20.

Yes, we offer Free Returns for most items that are eligible for returns. Items marked as "Clearance" will indicate if there is a restocking fee on the product page. We offer Free Exchanges for all eligible items. Care Accessories are not eligible for return or exchanges.

Exchanges: If you want a different item, you can select from anything in our store during the online exchange process.

Start an Exchange

Absolutely. We use Shopify to process payments through our website and they are certified Level 1 PCI compliant. Our staff and customer service agents cannot see your credit card information. Your financial data is all managed and maintained by Shopify and its secure payment gateway. 

Yes, you can. In order to place a phone order you will need to request a customer service agent to call you. This helps us prevent fraud.

Email us at support@stegmannusa, tell us your phone number, first and last name, and make a note that you’d like place a phone order. Someone will call you within 1-2 business days.

We are in dozens of retailers around the country. To find the closest retailer, check out our Store Locator.

Sorry, we do not ship internationally.

We offer free outbound shipping to Canada, Alaska, Hawaii and US military locations. Returns and Exchanges for these locations will not be provided by Stegmann, and are at the customers expense.  Please see our shipping policy for more information