Skip to content
Stegmann Clogs

FAQs

Products & Heritage

What makes Stegmann clogs special?

Stegmann clogs are handcrafted in Austria using a proprietary seamless wool-felting process perfected since 1888.

Each Stegmann wool clog is crafted by hand at our facility in Tirol, Austria. The wool uppers are created using a felting method unique to Stegmann. Our secret felting method allows us to create a single piece wool upper that has no seams or stitching. This means nothing that can rub and irritate your feet when wearing clogs barefoot.

Combined with anatomically contoured cork-latex footbeds, this creates exceptional comfort, durability, and temperature regulation you won’t find in ordinary clogs.

Where are Stegmann Shoes & Clogs made?

Our signature wool clogs are handcrafted in Austria and assembled in the USA.

Our leather styles are produced in Portugal. The components and materials in all Stegmann footwear is sourced from within Europe

What are the differences between Stegmann clogs and other brands?

Stegmann wool clogs are handcrafted in our own facility in Austria using a proprietary felting process that creates a thick, seamless, one-piece wool upper. Unlike clogs made from sewn sheets of felt, there are no internal seams or tags to irritate bare feet.

We also offer US half sizes and multiple widths in select women’s styles for a more precise fit. Our Medium (American Fit) styles are designed for medium to narrow feet, while our Wide (Euro Fit) styles feature a generously shaped toe box that accommodates wider feet and a range of foot shapes.

Choose from two sole options: our Austrian-made cork/latex sole for supportive cushioning or our WoolFlex sole for a softer, more flexible feel.

Stegmann wool clogs will loosen slightly with time and wear. For more help choosing the right style, fit, and sole, consult our Wool Clog Buying Guide.

How sustainable is your manufacturing?

Sustainability, regional sourcing, and responsible production are central to how we make our wool clogs in Austria. Our practices include:

  • Sourcing much of our wool locally from Austria, Germany, Switzerland, and other European regions, including undyed wool and wool from endangered heritage sheep breeds.
  • Felting our wool using pure Tyrolean mountain water without added chemicals or processing agents.
  • Recycling wool waste back into our manufacturing process.
  • Reducing transportation distances by working with regional suppliers whenever possible.
  • Using renewable energy sources, including hydro and solar power, along with an energy-efficient heat recovery system at our production facility.
  • Providing fair wages and safe, healthy working conditions for our employees.
What is the difference in the Cork versus Woolflex wool clog constructions?

Original 108 Cork Clog – Our most popular wool clog features a firm, supportive cork/latex sole with medium arch and metatarsal support. Ideal as a house shoe, office clog, or for quick errands.

WoolFlex Clog – Our most cushioned and supportive wool clog features a flexible polyurethane sole with pronounced arch, metatarsal, and toe support. The weather-resistant sole absorbs impact and is easy to clean.

Both styles feature seamless wool uppers and generously shaped toe boxes designed to accommodate a range of foot shapes and widths.

Do your clogs have arch support? Are they good for plantar fasciitis?

Yes, our clogs have an anatomically contoured sole that provides arch support, a heel cup, toe bar and a metatarsal pad to help support the foot and allow it to spread naturally inside the shoe. Many customers with plantar fasciitis report significant comfort improvement.

See our Wool Clog Buying Guide for more details.

Are your Wool Clogs mulesing-free?

Yes! All of our wools are mulesing-free.

Clog & Shoe Care

How do I clean my wool clogs?

See more information on our Care Page.

Spot clean only.

  • Use a damp cloth
  • Apply mild wool detergent if needed
  • Air dry naturally without heat
  • Stuff with paper to maintain shape

❌ Do not machine wash

❌ Do not soak

❌ Do not use heat or dryers

My old wool clogs tore or have a hole, can you help?

We don't offer repair services but many issues can be sewn closed and you can extend the life of your clog. If you don't have the materials or skill to do this yourself, we recommend taking them to a local seamstress or shoe repair shop.

My old wool clogs are separating from the bottom, can you help?

We don't offer repair services but many instances of delamination can be solved by using a contact repair cement. We recommend and sell Barge Repair Cement.

For instructions on how to use Barge repair cement visit our Care Page and scroll down the section titled: "How to Repair your Sole if it Detaches." If you prefer to have this professionally done, we recommend taking them to a local shoe repair shop so you can extend the life of your clog.

My old wool clogs are starting to smell, what can I do?
  • Here are a few tips/tricks to try - (all to be done at your own risk):

    Clean out any loose dirt will help. You can use a soft nylon brush to lightly loosen any dirt from the wool fibers and shake them out and/or lightly vacuum them. We recommend a nylon wool brush.
  • Lightly sprinkle baking soda into the wool uppers and leave it for 12 to 24 hours to absorb lingering odors and moisture.
  • Place a scented dryer sheet inside of each clog to help absorb odor and keep the slippers smelling fresh.
  • One last trick we have heard can work is to mist the clogs with a solution of 2 tbsp. tea tree oil and 1 cup water and allow them to air-dry once a week. Tea tree oil is an antifungal that will help to keep your slippers clean.

    If all that fails, it may be time to try a new pair!!
My wool clogs got wet, how do I dry them safely?

Don’t worry - wool is naturally moisture-resistant.

If they become wet:

  1. Remove excess moisture with a towel
  2. Stuff with paper
  3. Let air dry away from heat

Never place near heaters or in dryers.

Repeated exposure to water can weaken the adhesive between the wool and the footbed. Eventually, you may need to repair this adhesion. For instructions, see the question above titled "My old wool clogs are separating from the bottom, can you help?"

My wool clogs got wet and they shrunk or stretched. Is this fixable?

Shrinking: If your clogs become saturated with water and external heat (even sun) is applied, you run the risk of them shrinking. This is akin to how the felting process works. As such, we recommend never fully saturating your wool clogs or shoes and certainly never applying heat.

If your clogs have shrunk and are now dry, we recommend re-dampening them with a spray bottle of water, inserting your feet and then stuffing them to maintain your foot shape. Allowing them to air dry around your foot without walking in them is the best method for stretching.

Stretching: Once clogs or shoes have stretched, it's very difficult to return them to their original shape in a controlled way.

One option is to wet them with a spray bottle, insert your feet and apply gentle external heat such as with a hair dryer to only the top of the shoe. This may slightly shrink the wool, but this method is not without risk, as it can warp the wool or damage the sole adhesion.

* Please note: Both of these methods are at your own risk and we do not offer guarantees or replacements for damages due to water.

Finding the Right Pair for You

Should my clogs feel tight at first?

A snug fit is normal initially.

Wool will naturally relax and mold to your foot after a few wears. They should not feel painful or restrictive.

Can I wear them with socks?

They’re designed to accommodate light to medium-weight socks. If you plan to wear thick socks regularly, consider sizing up.

I've never worn Stegmann before, where do I start?

We recommend reading through our Clog & Shoe Buying Guide to get an overview of our product line. On that page there is also a Quiz you can take to get product recommendations.

I have some foot problems, what is the best clog for me?

We surveyed over 1000 Stegmann Clog customers and regular wearers about their foot pain. They told us which clogs they recommend for each foot challenge. Check out our Pain Relief Guide And Survey to see what they had to say.

Podiatrists recommend Stegmann clogs for general pain relief and foot support.

Do Stegmann clogs run true to size?

Yes, most customers order their regular US size.

If you’re between sizes:
Wear barefoot? Consider sizing down.
Wear thick socks? Consider sizing up.

Each product has individual sizing recommendations. Please consult the product page and look for Sizing & Fit guidelines for the specific shoe you are shopping for. We do not use a standardized size guide.

Finding the Right Pair for You

Do you offer Free Shipping?

We offer low, affordable flat rate shipping. For the continental USA the shipping fee is $4.98 per order. Orders to Alaska or Hawaii will have a $9.98 shipping fee applied. Shipping fees are non refundable.

Do you offer Free Returns & Exchanges?

Yes, we offer Free Returns & Free Exchanges for items that are eligible for returns. Return/Exchange labels are Free to the customer and can be printed at home.

We accept returns within 60 days of delivery on unworn items in original condition. We cannot refund or exchange returned products that show signs of wear or damage.

Items marked Final Sale are not eligible.

Click here to: Start a Return or Exchange

You will need your entire order number as written (including the #ST- for an original order and EXC- for an exchange order) and shipping zip code.

Follow the steps and you'll be able to generate a pre-paid return label to send the product back.

How does the Exchange Process work?

Our Exchange process is automated and will provide free, pre-paid return labels to print at home for all qualified Exchanges.

Here's how our Automated Exchange process works. Once the return/exchange choices are completed online a return label is created. The new exchange order is created and will be placed as soon as the return item(s) are received and processed at our facility.

If you'd like the new exchange order shipped right away, you will be able to choose an "instant exchange" option during the process.  Your CC information will need to be entered but will not be charged as long as the original item is sent back within the return window.

How do I exchange my shoes for a different size or color?

Exchanges: If you want a different item, you can select from anything in our store during the online exchange process.

Start an Exchange

How do I return my clogs or shoes? I don't want an exchange.

You can process return online, free of charge. A shipping label will be emailed you to. Print the label and affix it to the outside of the parcel.

Is it safe to order online?

Absolutely. We use Shopify to process payments through our website and they are certified Level 1 PCI compliant. Our staff and customer service agents cannot see your credit card information. Your financial data is all managed and maintained by Shopify and its secure payment gateway. 

Where can I try on Stegmann Shoes?

We are in dozens of retailers around the country. To find the closest retailer, check out our Store Locator.

Do you ship internationally?

Sorry, we do not ship internationally.

We offer free outbound shipping to Alaska, Hawaii and US military locations. Returns and Exchanges for these locations will not be provided by Stegmann, and are at the customers expense.  Please see our shipping policy for more information

What is your Warranty?

Stegmann guarantees against material and/or manufacturers defects for six (6) months with valid proof of purchase. Clogs and shoes are not guaranteed against normal wear and tear. Our clogs and shoes are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever.

If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location or seamstress.

Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or if purchased directly from StegmannUSA via email at support@stegmannusa.com.

Search