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About Our Clogs

What's so special about Stegmann Clogs?

Stegmann has been making wool clogs since 1888, so we've had plenty of time to get it right. Each Stegmann wool clog is crafted by hand at our facility in Tirol, Austria. The wool uppers are created using a felting method unique to Stegmann. Our secret felting method allows us to create a single piece wool upper that has no seams or stitching. None of our competitors can do this - they use sheets of felt and sew them together, leaving exposed stitching that can rub and irritate your feet when wearing clogs barefoot.

Stegmann uses only supportive and cushioning soles, so no matter which clogs you choose you can be confident they will cradle and support your feet.

Are your wool clogs slippers?

Yes, and they're also so much more! They are multipurpose wool comfort shoes. How you enjoy them depends on you! Many of our customers wear their Stegmann wool clogs as supportive slippers and house shoes as well as street shoes. They can be worn both indoors and outdoors, and are the perfect shoes to keep by the front door for convenience.

What are the differences between your wool clogs and other brands?

To get the perfect fit, Stegmann offers US half sizes and wide widths in several Women's wool styles. Most others offer whole Euro sizes only and they are Unisex which often fits too full for many woman. Our wool clogs are made in our own private facility in Austria and not outsourced. Our wool upper is high quality and long lasting as we have a proprietary felting method that produces a totally smooth, seamless one piece upper. Others sew their wool uppers from sheets of felt, which leaves internal seams that can irritate the wearer when used barefoot. Finally, our cork sole is made in Austria with sustainably sourced Portuguese cork and is very high quality.

Please consult our Wool Clog Buying Guide for a deeper look into the differences and benefits of each style of Stegmann Wool Clog.

Uppers: Our wool uppers are all handmade in Austria from a variety of colored and natural wools. The Wool uppers are constructed the same for each wool style. They are felted by hand around a shoe last, resulting in a luxuriously thick, totally seamless wool upper. There are no internal seams or tags inside the shoe. 

Soles: The major differences between our wool clog styles are the sole material. We offer a cork/latex blend sole that provides medium support and medium cushioning. Our Poly (Woolflex) sole provides medium support and soft cushioning with more flexibility

Widths: In our Wide (Euro Fit) Women's Original 108 and WoolFlex styles the toe box is generously shaped and can accommodate a range of foot profiles, making these clogs appropriate for wide feet, and for women with painful or irritating foot problems. Our Medium (American fit) is a women's medium width clog that is appropriate for medium and narrow feet. They run true to size but if a snug fit is desired and/or you plan to wear them without socks you may need to move down 1/2 size from your normal US shoe size.

Our wool clogs will loosen slightly with time and wear. 

What is the difference in the Cork versus Woolflex wool clog constructions?

Original 108 Cork Clog – Our most popular style. The Original 108 is best worn as a supportive house shoe, an office clog or for quick errands. Because it has a full wool upper it is comfortable to wear barefoot. The natural cork/latex sole has shaped support built in. It provides the least amount of flex of all our soles, with medium arch support and medium metatarsal support. The wool lining underfoot adds additional cushioning, but is a relatively firm shoe.

WoolFlex Clog – Similar to our Original 108 shaping but with a Polyurethane sole. This sole is more flexible in the toe box than our Cork/Latex. It has strong midsole support and minimal flex through the mid-foot. This sole provides the most pronounced arch, metatarsal and toe support due to its shape. It is our most cushioning sole and will absorb significant pressure to help alleviate joint pain. The Polyurethane sole is weather proof and wipes off easily.
It is our most recommended construction by Podiatrists.

In both styles the toe box is generously shaped and can accommodate a range of foot shapes, making them appropriate for wide feet, and for customers with foot problems.

Do your clogs have arch support?

Yes, our clogs have an anatomically contoured sole that provides arch support, a heel cup, toe bar and a metatarsal pad to help support the foot and allow it to spread naturally inside the shoe. See our Wool Clog Buying Guide for more details.

My old wool clogs are starting to smell - can you help?

Here are a few tips/tricks to try - (all to be done at your own risk):

Cleaning out any loose dirt will help. You can use a soft nylon brush to lightly loosen any dirt from the wool fibers and shake them out and/or lightly vacuum them.

Lightly sprinkle baking soda into the uppers and leave it for 12 to 24 hours to absorb lingering odors and moisture.

Place a scented dryer sheet inside of each clog to help absorb odor and keep the slippers smelling fresh.

One last trick we have heard can work is to mist the clogs with a solution of 2 tbsp. tea tree oil and 1 cup water and allow them to air-dry once a week. Tea tree oil is an antifungal that will help to keep your slippers clean.

If all that fails, it may be time to try a new pair!!

My old wool clogs tore or have a hole - can you help?

Wool is durable but not indestructible. In rare occurences, sometimes small nicks and cuts from inadvertantly bumping into things or constant rubbing of the microscopic fibres can result in bigger tears and holes. We don't offer repair services but many issues can be sewn closed and you can extend the life of your clog. If you don't have the materails or skill to do this yourself, we recommend taking them to a local seamstress or shoe repair shop.

My old wool clogs are separating from the bottom - can you help?

We don't offer repair services but many instances of delamination can be solved by using a contact cement. Below is a link to one that we offer.

https://www.stegmannusa.com/pages/care/#barge

If you prefer to have this professionally done, we recommend taking them to a local shoe repair shop so you can extend the life of your clog.

Finding the Right Pair for You

I have some foot problems, what is the best clog for me?

We surveyed over 1000 Stegmann Clog customers and regular wearers about their foot pain. They told us which clogs they recommend for each foot challenge. Check out our Pain Relief Guide And Survey to see what they had to say.

Podiatrists recommend Stegmann clogs for general pain relief and foot support.

What size should I order?

Each product has individual sizing recommendations. Please consult the product page and look for Sizing & Fit guidelines for the specific shoe you are shopping for. We do not use a standardized size guide.

Why don't you use EU sizing or provide EU size mapping?

We do not use a standardized size guide for all our shoes, so it would be inaccurate to try to map our sizing to EU sizing. While some styles may come marked with an EU size, we recommend using our sizing recommendations for each unique style.

Orders, Shipping, Returns & Exchanges

Do you offer Free Shipping?

Yes! We offer free shipping for every order over $20. Orders ship from our facility in Virginia mainly via UPS but USPS is also used in certain circumstances.

Do you offer Free Returns & Exchanges?

Yes, we offer Free Returns for most items that are eligible for returns. Items marked as "Clearance" will indicate if there is a restocking fee on the product page. We offer Free Exchanges for all eligible items. Care Accessories are not eligible for return or exchanges.

To start a return or an exchange just go to this link -

returns.stegmannusa.com

You will need your order number as written (be sure to enter in the " # " sign before the "ST" and the dash) and shipping zip code OR the email address you used to place the order.

Follow the steps and you'll be able to generate a pre-paid return label to send the product back.

Note that after you have completed your return/exchange choices there is a Black Button on the bottom of the screen that says "RETURN ITEMS". That is what you need to click to get to the final step.

How does the Instant Exchange Process work?

Our Exchange process is automated and will provide free, pre-paid return labels to print at home for all qualified Exchanges.

Please note: One (1) Instant Exchange is automatically provided for each item (Pair #1) in an order. When an exchange is requested, the exchanged item (Pair #2) will ship instantly. We will not wait for the initial item (Pair #1) to be returned before shipping the exchange (Pair #2). Depending upon location, you may even receive Pair #2 before Pair #1 is required to be sent back.

In rare cases where a second exchange is necessary our system cannot utilize the same Instant Exchange process to ship Pair #3. In this instance the first Exchanged pair (Pair #2) would need to be processed as a Return and a new separate order should be placed for the desired item (Pair #3). A free, pre-paid label will still be provided to ship the return.

How do I exchange my shoes for a different size or color?

Exchanges: If you want a different item, you can select from anything in our store during the online exchange process.

Start an Exchange

Is it safe to order online?

Absolutely. We use Shopify to process payments through our website and they are certified Level 1 PCI compliant. Our staff and customer service agents cannot see your credit card information. Your financial data is all managed and maintained by Shopify and its secure payment gateway. 

Where can I try on Stegmann Shoes?

We are in dozens of retailers around the country. To find the closest retailer, check out our Store Locator.

Do you ship internationally?

Sorry, we do not ship internationally.

We offer free outbound shipping to Canada, Alaska, Hawaii and US military locations. Returns and Exchanges for these locations will not be provided by Stegmann, and are at the customers expense.  Please see our shipping policy for more information

What is the Warranty?

Stegmann guarantees against material and/or manufacturers defects for six (6) months with valid proof of purchase. Clogs and shoes are not guaranteed against normal wear and tear. Our clogs and shoes are well made using the highest quality materials and under normal use and conditions they will last for many years, but no shoe will last forever.

If your shoes are in need of repair from normal wear, we recommend you take them to a local shoe repair location or seamstress.

Warranty inquiries should be made through the authorized Stegmann retailer where the original purchase was made, or if purchased directly from StegmannUSA via email at support@stegmannusa.com.

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